Since 1984, many of the world's leading companies have trusted
VISION to provide innovative solutions that help them to create
breakthroughs by transforming management practices to profitably
reinvigorate their relationships with customers and partners.
At VISION we transform your human systems and align your
people-operational staff, managers and senior executives--to
develop deeply collaborative relationships with customers and
partners to produce significant uplifts in revenues and operational
efficiencies.
Companies such as Lloyds TSB, Citi, RSA, Scottish & Southern
Energy (SSE), IBM, Cemex, General Motors, Telefonica, Warner Music
and many others have worked with VISION to create new operating
models and attack issues in a more innovative way. To do
this, VISION applies our global thought leadership in Commitment-based
Management, a
management discipline designed to transform relationships with
customers and partners, increase efficiency and deliver accelerated
business results. We do this by aligning market leading program
design with intense operational support to directly address our
client's challenges. At VISION we focus on rapid change and
typically demonstrate these measurable business results within
the first 12 weeks of an engagement.
Delivering transformational improvements
In Customer Service we profitably
transform the relationship between customers and our clients'
businesses by designing a service promise that significantly raises
the value of your business to your customers and significantly
raises their trust in the business. We work with our clients from
front to back-office to ensure the service promise is delivered
sustainably, profitably and in a style suited to your organisation
in order to deliver a return on investment within 1 year.
In Leadership Development we create
bespoke programs of group and individual coaching and training that
enables leaders to emerge more equipped to anticipate the and
deliver the future. Our programs provide them with new practices to
lead their organizations through the necessary changes to thrive.
Many participants have not only gone on to take up more senior
leadership positions but have also transformed their companies or
industries..
On Efficient Capital Projects, VISION
methodologies ensure that major projects are delivered ahead of
schedule, more cost efficiently and with greater longer term return
on investment. To drive ROI we change the culture of the team so
that they think and act, not just as project managers but also as
investment managers. This creates an added responsibility for
delivering a project based on wider business parameters. We
also assist the senior project managers on how to effectively
manage critical relationships within the project that do not report
to them. To achieve this we develop a plan that identifies
the key commitments and promises required from each of the projects
internal and external stakeholders. Our consultants then work with
the stakeholders to publically take ownership of these commitments
and map and manage the consistent delivery of their promises. Our
approach breaks the project down into bite size pieces so that each
stakeholder can see and celebrate the impact of meeting their
sequential promises. This helps to cut cycle times and increases
efficiency through anticipating emerging changes and building high
levels of trust and ownership through clear
commitments.
On Call Centre Excellence, our VISION Learning
Teams offering is a proprietary and copyrighted systematic program
for transforming customers into promoters. Based on
Commitment-based Management methodologies, VISION Learning Teams
enable facilitated groups to listen to customers' calls together
and use an effective listening and promising structure for
improving and evaluating these calls. Our experts have over 20
years experience in facilitated coaching, but VISION Learning Teams
also creates a unique peer-to-peer learning environment that embeds
a new team based culture. Whether in sales or service environments,
learning teams raise average performance near to the current star
level and turns star agents into superstars. Our clients will
attest to breakthrough results within 90 days.
We invest with our Clients
Since we are confident about the results we can deliver, we are
prepared to link a portion of our fees to the value we produce. We
are willing to share the risks and the rewards.
EU Regulatory Information
Registered Office
VISION Holdings Limited. Registered in Ireland Number: 167355.
Registered Office: EastPoint Business Park, Fairview, Dublin 3,
Ireland.
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